# ITSM Framework

**URL:** <https://forum.asana.com/t/itsm-framework/94024>\
**Category:** Asana In Practice\
**Created:** [10 September 2020 05:14 UTC](https://forum.asana.com/t/itsm-framework/94024 "2020-09-10T05:14:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Llewellyn\_Derry](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/llewellyn_derry/32/61451_2.png) [@Llewellyn\_Derry](https://forum.asana.com/u/Llewellyn_Derry)\
**Post date:** [10 September 2020 05:14 UTC](https://forum.asana.com/t/itsm-framework/94024/1 "2020-09-10T05:14:46Z")

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Has anyone used Asana (in whole or in part) to help their ITSM strategy/roadmap?

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [11 September 2020 11:06 UTC](https://forum.asana.com/t/itsm-framework/94024/2 "2020-09-11T11:06:25Z")

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Hi @Llewellyn_Derry, welcome to the Asana Community Forum!

I recommend you checking our Ways to Use Asana articles to learn specific workflows or frameworks you can use in Asana:

> **[Ways to use Asana • Asana Product Guide](https://asana.com/guide/examples)**
>
> Explore workflows for teams of all types.

I hope this helps!

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**Author:** ![Aj\_D](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/aj_d/32/278099_2.png) [@Aj\_D](https://forum.asana.com/u/Aj_D)\
**Post date:** [3 January 2022 14:32 UTC](https://forum.asana.com/t/itsm-framework/94024/3 "2022-01-03T14:32:56Z")

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Good question, one I’ve had over the years. I think Asana would make a rather nice ITSM solution, except for one thing - for whatever reason, Asana refuses to include a Task numbering system (see [Feature Request: Task Numbering](https://forum.asana.com/t/feature-request-task-numbering/8102)). An ITSM implementation without automatic task numbering is just asking for pain, IMHO. There have been some groups that have creatively addressed this Asana shortcoming, but for me, this is something that needs to be inherent in the system. It’s too important, again, IMHO.

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [30 May 2025 18:56 UTC](https://forum.asana.com/t/itsm-framework/94024/4 "2025-05-30T18:56:59Z")

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Closed on 30 May 2025 18:56 UTC