# Is there to actually chat to support and not get prompted to send emails to billing?

**URL:** <https://forum.asana.com/t/is-there-to-actually-chat-to-support-and-not-get-prompted-to-send-emails-to-billing/461033>\
**Category:** Ask the Community\
**Created:** [22 June 2023 00:23 UTC](https://forum.asana.com/t/is-there-to-actually-chat-to-support-and-not-get-prompted-to-send-emails-to-billing/461033 "2023-06-22T00:23:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Marcus\_Pulkas](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marcus_pulkas/32/178156_2.png) [@Marcus\_Pulkas](https://forum.asana.com/u/Marcus_Pulkas)\
**Post date:** [22 June 2023 00:23 UTC](https://forum.asana.com/t/is-there-to-actually-chat-to-support-and-not-get-prompted-to-send-emails-to-billing/461033/1 "2023-06-22T00:23:15Z")

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Our team is suddenly locked out of our boards. We can’t access them and it’s saying we need to pay for more members. Admins can’t access billing.

There is no live chat — just a misleading bot that prompts to raise support ticket.

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**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\
**Post date:** [22 June 2023 03:04 UTC](https://forum.asana.com/t/is-there-to-actually-chat-to-support-and-not-get-prompted-to-send-emails-to-billing/461033/2 "2023-06-22T03:04:03Z")

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Welcome, @Marcus_Pulkas, and sorry.

Best bet is to email [sales@asana.com](mailto:sales@asana.com) and [support@asans.com](mailto:support@asans.com).

Perhaps [@Forum-team](https://forum.asana.com/groups/forum-team) can expedite?

Thanks,

Larry

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**Author:** ![Nao\_Kumazaki](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/nao_kumazaki/32/101424_2.png) [@Nao\_Kumazaki](https://forum.asana.com/u/Nao_Kumazaki)\
**Post date:** [22 June 2023 06:06 UTC](https://forum.asana.com/t/is-there-to-actually-chat-to-support-and-not-get-prompted-to-send-emails-to-billing/461033/3 "2023-06-22T06:06:35Z")

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Hi @Marcus_Pulkas Thank you for reporting it. I’m really sorry for the issue you are experiencing here. I will escalate this issue to the right team internally.

Thank you @Larry_Berger_lpb for pinging us!

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [29 June 2023 06:06 UTC](https://forum.asana.com/t/is-there-to-actually-chat-to-support-and-not-get-prompted-to-send-emails-to-billing/461033/4 "2023-06-29T06:06:42Z")

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Closed on 29 June 2023 06:06 UTC

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