Hi @Evan_Graham and so sorry for the delay in responding to you!
Our support team will be able to take a look into this for you; you can reach out to them following these steps. Apologies for not being able to help you further on the Forum, but in order to investigate this issue we’ll need to ask you private information that can’t be shared publicly in the Forum.
When you reach out to support, feel free to reference this thread so you don’t have to re-explain everything. Thank you so much for your patience and cooperation! Let me know if there is anything else I can help you with!