Intermittent email delivery


#1

We recently migrated to a new email server internally and are receiving notifications from Asana, however have been informed that not all notifications are being received. I double checked our safe send list as well as receiver logs and am not seeing any messages being turned away. Would it be possible to check our domain(sdfair.com) to see if you are getting any bounces on your end? Thank you


#2

Hi @Evan_Graham and so sorry for the delay in responding to you!

Our support team will be able to take a look into this for you; you can reach out to them following these steps. Apologies for not being able to help you further on the Forum, but in order to investigate this issue we’ll need to ask you private information that can’t be shared publicly in the Forum.

When you reach out to support, feel free to reference this thread so you don’t have to re-explain everything. Thank you so much for your patience and cooperation! Let me know if there is anything else I can help you with!


#3

Perfect, thanks!