I have a challenge between inside needs/processes around cuatomer’s task that I don’t want the customer will not be expose to them.
Background - We are using Asana as a project and tasks management. Our customers opens tasks / bugs with priorities from their side.
Our project manager assigns the task to the developer after he add more info and prioritize the task to the developer.
The problem - we want to add notes, messages and even assign the task or give it deadline without our customer will see that.
For example - customer X open task to add feature Y. The project manager will add some technical info about the feature, give it deadline to next week and assign this task to developer Z without the customer will not be expose to that.
I really appreciate if you have any idea how to do that.