Can we work on improving the usability and navigation of individual tasks? Below are a couple of points of improvement that I’ve noticed:
1. Comment threads are very cumbersome to navigate. When we have a task that has a lot of back and forth communication (e.g: bug reports and feature requests), it gets crowded very quickly. A task like that might have 4-5 people commenting/providing feedback, and by default, you can only see a handful of the most recent comments. When you click to view more, it then exposes all of the comments - and you have to navigate through potentially hundreds of comments/attachments/etc to find what you’re looking for.
A potential solution would be to either load previous comments in segments, or to use something similar to what you have on the forum (see attachment below)
2. Attachments to comments Right now it’s not very easy or intuitive to attach something to a specific comment. I wish that when you type out a comment and then click on add an attachment, it attached it to that comment by default. This would also help designers/developers explain things to each other more clearly as you can then attach the image/document within a comment thread similarly to what I just did with the screenshot above.