We tried to cancel a free trial about 10 times (which we never authorized in the first place) by reaching our to support, customer service, chat, everywhere. Never got a single answer to any of our emails.
After all those attempts, we still have been charged for more than 4000.00CAD for a business annual plan (15 members).
We are a small startup with 7 employees and this was our money for ad spend, rent and other crucial expenses during this COVID-1 era.
I just tried to downgrade to a premium plan myself and the ‘‘refund’’ is only available as a credit in the account, we can’t switch back to a monthly plan like we had neither.
We contacted our bank to report the transaction and they told us to ask Asana to do what’s necessary.
I tried to reach out to support on the chat and it’s the sales team answering and telling me they can’t help me. I was provided for the customer support email.
We were paying 13$/month per team member, how is it possible to end up with a 4000$ tab (paid for a full year upfront) without any consent? Again, we are a small business trying to survive during COVID, this is no time to take what we had left.
Please help this is non-sense.
Yanik for Outgo Experiences