Hi @marco.santoro I’m sorry to hear that you are still running into this issue.
In this case, I would recommend you to reach out directly to our support team. They would be in a better position to help you with this. Feel free to reference this thread so you don’t have to re-explain everything.
Apologies for not being able to help you further on the Forum, but in order to investigate this issue we’ll need to ask you private information that can’t be shared publicly in the Forum.
Thank you so much for your patience! Let me know if there is anything else I can help you with!