# I'm locked out of my account and there is no option available to reopen it with a free personal plan.

**URL:** <https://forum.asana.com/t/im-locked-out-of-my-account-and-there-is-no-option-available-to-reopen-it-with-a-free-personal-plan/1109867>\
**Category:** Ask the Community\
**Tags:** account, agentic-work-management\
**Created:** [19 November 2025 12:38 UTC](https://forum.asana.com/t/im-locked-out-of-my-account-and-there-is-no-option-available-to-reopen-it-with-a-free-personal-plan/1109867 "2025-11-19T12:38:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Phoenix\_Marketing](https://luna1.co/8d76cd.png) [@Phoenix\_Marketing](https://forum.asana.com/u/Phoenix_Marketing)\
**Post date:** [19 November 2025 12:38 UTC](https://forum.asana.com/t/im-locked-out-of-my-account-and-there-is-no-option-available-to-reopen-it-with-a-free-personal-plan/1109867/1 "2025-11-19T12:38:39Z")

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I signed up for a free personal plan (I only use it by myself to manage my workload) and now the trial is over, there is no option for me to select the free plan- only starter, upwards.

This has really interfered with my work day as I can’t see any of my tasks or calendars.

I have emailed for support but no response.

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**Author:** ![Joanna\_Colgan](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/joanna_colgan/32/279312_2.png) [@Joanna\_Colgan](https://forum.asana.com/u/Joanna_Colgan)\
**Post date:** [19 November 2025 14:25 UTC](https://forum.asana.com/t/im-locked-out-of-my-account-and-there-is-no-option-available-to-reopen-it-with-a-free-personal-plan/1109867/2 "2025-11-19T14:25:52Z")

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Hello, @Phoenix_Marketing ,  
Sorry to hear that you’re experiencing trouble accessing your account. Our Support Team responds to cases within 24 hours on a typical day, although the response time is heavily dependent on the number of tickets received. If you’d like to DM me your ticket number, I can review it and ensure it’s being taken care of.

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [19 December 2025 14:26 UTC](https://forum.asana.com/t/im-locked-out-of-my-account-and-there-is-no-option-available-to-reopen-it-with-a-free-personal-plan/1109867/3 "2025-12-19T14:26:47Z")

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Closed on 19 December 2025 14:26 UTC

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