# I'm in a Help Center Loop, can someone take a look? **URL:** \ **Category:** Product Ideas\ **Created:** [9 September 2024 18:48 UTC](https://forum.asana.com/t/im-in-a-help-center-loop-can-someone-take-a-look/913408 "2024-09-09T18:48:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Scott\_Kennerly](https://luna1.co/8d76cd.png) [@Scott\_Kennerly](https://forum.asana.com/u/Scott_Kennerly)\ **Post date:** [9 September 2024 18:48 UTC](https://forum.asana.com/t/im-in-a-help-center-loop-can-someone-take-a-look/913408/1 "2024-09-09T18:48:45Z")
I am trying to resolve a billing issue so I went to the Help Center, it tries to log me in and then just says “Problem Logging In We can’t log you in because of an authentication error.” With the “Sales Force” logo. I sent an email to [support@asana.com](mailto:support@asana.com) and the response was to use the help center. I tried the AI chat bot which also told me to use the help center. Obviously I can’t use the help center. Can someone tell me if the help center is currently down or am I in a help center death loop? Thanks. ---
**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\ **Post date:** [9 September 2024 19:02 UTC](https://forum.asana.com/t/im-in-a-help-center-loop-can-someone-take-a-look/913408/2 "2024-09-09T19:02:41Z")
A post was merged into an existing topic: [Unable to create support issue](https://forum.asana.com/t/unable-to-create-support-issue/913134) ---
**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\ **Post date:** [9 September 2024 19:02 UTC](https://forum.asana.com/t/im-in-a-help-center-loop-can-someone-take-a-look/913408/3 "2024-09-09T19:02:41Z")