I want to be super admin to use AI

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1

:light_bulb: I can’t not authoise the email and can not be super admin and I am the owner of the account, and no one is responding from Asana… what to do_

2

Hi @Mukhlis. welcome and sorry to hear this. If you’re the account owner but cannot authorize the email or assign yourself as Super Admin, the issue is usually tied to how Asana distinguishes roles. The fastest resolution is to contact Asana Support directly and request admin privileges be reassigned to your account.

Why This Happens

  • Owner vs. Admin roles: Being the billing owner or workspace owner does not automatically grant Super Admin rights.

  • Email confusion: If multiple accounts exist under the same email, Asana may not recognize which one should hold admin privileges.

  • Plan limitations: On Starter or paid plans, multiple admins are allowed, but if none exist (e.g., the original admin left), only Support can reassign.