I bought 15 seats for Premium. However, these licenses have not been added to my workspace.
Today I went to create a secondary space for tests and realized that they had 14 vacancies pending… I urgently need a return, since I invested more than R$800 this month.
Please put them all in the domestrategias.com space!
Someone can help me?
NOTE: Was the purchase made more than a month ago? How can it be transferred to a space that doesn’t even exist?
Hello @anon14504147
I can just imagine how frustrating this could be.
The best solution I could give is contact support via this process:
@Rebecca_McGrath Any other suggestions?
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Hi,
Your best chance is to contact support How to contact our Support Team ✉ that’s probably what Rebecca will say
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Hi @anon14504147 , I’m sorry to hear you’re having trouble with your licenses.
As Paul and Bastien mentioned, you can reach out to our Support team and they’ll be able to take a look a your account for you.
We are here to help! Our Support Team can be contacted following these steps:
To create a support ticket:
Please go to asana.com/support
Click the chat icon at the bottom right
Type in your issue (or you can go ahead and write “speak to an agent”)
We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket.
[Contact support]
I hope this is resolved soon!
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