I can't use Premium. I bought 15 accounts...

I bought 15 seats for Premium. However, these licenses have not been added to my workspace.

Today I went to create a secondary space for tests and realized that they had 14 vacancies pending… I urgently need a return, since I invested more than R$800 this month.

Please put them all in the domestrategias.com space!

Someone can help me?

NOTE: Was the purchase made more than a month ago? How can it be transferred to a space that doesn’t even exist?

Hello @Jean_Carlos_Modelski
I can just imagine how frustrating this could be.
The best solution I could give is contact support via this process:

@Rebecca_McGrath Any other suggestions?

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Your best chance is to contact support How to contact our Support Team ✉ that’s probably what Rebecca will say :slight_smile:

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Hi @Jean_Carlos_Modelski, I’m sorry to hear you’re having trouble with your licenses.

As Paul and Bastien mentioned, you can reach out to our Support team and they’ll be able to take a look a your account for you.

I hope this is resolved soon!

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