Welcome to the forum My name is Sonja, I am a Customer Success Manager at Asana and I will try to get this solved with you.
Could you please walk me through your process when you create a project? Specifically, it would be very helpful for me to understand which teams you can see when you create a new project. Please just navigate to the orange “New” button on the top right, create a new blank project and have a look at the teams you could create projects in.
Once you get that far, can you please let me know if you receive an error message or what else happens once you hit create?
Looking forward to your response.