HI @kaita!
I’m sorry to hear you are running into trouble here. In order to help you with this issue, I would need to ask you for some information that can’t be shared publicly in the Forum, so I would recommend reaching out directly to our Support Team who will be in a better position to help you with this.
You can easily reach out to our support team following these steps. When you do, make sure to:
- Reference the URL of this thread to save yourself from re-explaining everything.
- Provide the Email address of the member you have deprovisioned
Please let me know if there is anything else I can help you with!