I accidentally de-provisioned.

Hi, Asanas!

I’m not good at English, so I’m glad if it can be transmitted and resolved.

When deleting a member, I accidentally unprovisioned the member.

I’m invited by the same email address, but it seems to be recognized as a completely different user.
I’m having trouble picking up a member’s private task that I’ve deleted.

Is it possible to link the ID of the member before deletion to the ID of the new member?
Or is it possible to replace a deleted member’s private task with me?


HI @kaita!

I’m sorry to hear you are running into trouble here. In order to help you with this issue, I would need to ask you for some information that can’t be shared publicly in the Forum, so I would recommend reaching out directly to our Support Team who will be in a better position to help you with this.

You can easily reach out to our support team following these steps. When you do, make sure to:

  • Reference the URL of this thread to save yourself from re-explaining everything.
  • Provide the Email address of the member you have deprovisioned

Please let me know if there is anything else I can help you with!

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Hi, @Natalia

thank you for your answer.
I would like to close this forum as I received an answer from the Japanese forum that you could consider the response.

Sorry to bother you.

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