Hello there,
My team accidentally used custom fields during our free trial, and now we’ve lost access to half of our projects. I followed the forum’s advice to contact Sales. Although they initially replied, I haven’t heard back since sending them the requested send an email.
To avoid frustrating users in similar situations, I suggest:
- Automatically extending the free trial by a few days or a week, giving teams time to decide if and how they want to continue.
- Alerting users when they’re using premium features before the trial ends, so they’re not caught off guard. Contextual reminders:
- Offering a discounted extra month to help teams fully explore premium features and decide whether to upgrade.
- Responding promptly (even with a simple “yes” or a kind “no”) rather than leaving users waiting.
Thanks for considering these ideas. I hope this helps improve the user experience and don’t worry Jira free trial experience still even worst hehehe 
Cheers, Dulce
P.S. Please would you kindly extend my free trial even for a few hours.