How long does it take to hear back from contact customer service?

Hi,

I have been trying to reach customer service because I was charged during the trial even though I cancelled my membership. I had reached out on Friday but have not heard back. How long does it normally take to hear back?

HI @MBles and thanks for reaching out!

I just took a look into this for you and can confirm our team has received your request! They’re currently tackling some backlog and take a little longer to reply but they should be with you shortly!