We have certain SLAs to meet for customers. e.g. response time 2 hours.
So when a customer adds a new task for us, how can I get an alert if no one replies to that in 2 hours?
I would ideally like to setup other rules too, but cant see anywhere to do it. Is it in the paid version because I am happy to upgrade for that. Systems like this normally have these sort of features.
Thanks