Hi - How can I get in touch with support when I can't get in touch with support?

[Doron_Avimor]

When I try to go to the Asana help page through “contact support" in the web or desktop app, I get a message that says, “Please wait a moment while we sign you into the Asana Help Center." Then I get a screen with a Salesforce logo that says, “Problem Logging In. We can’t log you in because of an authentication error."
We don’t use Salesforce.
Is there someone here who can help pls?
Thanks!

[Aamir_Azam]

Thank you for flagging this Doron. Our internal team is actively looking to get to a resolution state. In the interim, can you please use an incognito window and try again? You should be able to view the help center, knowledge articles, and utilize the chatbot in incognito.

Thanks,

Aamir

[Phil_Seeman]

@Doron_Avimor,

If you still have trouble in incognito mode, you can submit a form as explained here:

Try the new Asana Help Center!

Hi everyone, it looks like the length of the thread is causing some confusion, so I’ll close this topic and highlight the workaround currently in place to make things clearer. Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and we’ll let you know once a fix is in place. In the meantime, please kindly use these workaround solutions to get in touch with Support: Option 1: Access our Help Center in an inc…

[Alison_Rogers]

Yep, same here. Will try the incognito window.