# Guest user lost access **URL:** \ **Category:** Ask the Community\ **Tags:** projects, agentic-work-management\ **Created:** [11 December 2025 14:39 UTC](https://forum.asana.com/t/guest-user-lost-access/1113676 "2025-12-11T14:39:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Inês\_Marques](https://luna1.co/8d76cd.png) [@Inês\_Marques](https://forum.asana.com/u/In%C3%AAs_Marques)\ **Post date:** [11 December 2025 14:39 UTC](https://forum.asana.com/t/guest-user-lost-access/1113676/1 "2025-12-11T14:39:25Z")
Hello! We usually add our client users as guest to Asana and this has worked well so far. But now we have a user that we add as guest to a project and when they use the url we shared, they are redirected to a page asking them to upgrade their account. We’ve removed them and added again, but the problem persists. We tried a different project and the same thing happens. We are lost on how to provide access to them. Other people in their organization are accessing the project as guests, with no issue at all. Any ideas? Thanks! ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [11 December 2025 19:38 UTC](https://forum.asana.com/t/guest-user-lost-access/1113676/2 "2025-12-11T19:38:06Z")
@Inês_Marques, Sorry to hear that. Please create a support ticket: see [How to contact our Support Team](https://go.asana.com/supportteam). Thanks, Larry ---
**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\ **Post date:** [10 January 2026 19:38 UTC](https://forum.asana.com/t/guest-user-lost-access/1113676/3 "2026-01-10T19:38:37Z")
Closed on 10 January 2026 19:38 UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.