To investigate this issue we will need more information and to take a look into the employee account details. Our support team can assist you via email so you can send this information privately.
Please add to your message to support the URL of this forum topic, the employee email address and a screenshot of one of the emails so they can start investigating straight away!
To contact support, follow these steps:
- Access asana.com/support
- Select “I’m having trouble with”
- Scroll down to the bottom of the page and select “Let’s chat”
Thanks for taking the time to share your report!