Hello all,
We are using the Premium trial of Asana to see if the paid bells and whistles are worth our investment. One of the features that intrigued us most was using Forms for incoming requests (in the style of a ticket system). I am disappointed to see that there isn’t a straightforward way to communicate with requestors ie: receive an email from Asana when the task has an update/ is completed. Am I missing something? We get a lot of value out of currently working in a system that holds all communication records in one place and Asana does not seem like it will be able to fulfill this important need.
I’ve read a few of the replies in this forum and they all either talk about the collaborators using Asana (this does not apply in our case: most of our requestors do not have access to Asana and) or adding yet another costly add-on to make this work.
Has anyone created an efficient form workflow for ticketing that they could share? Perhaps using integrations such as Outlook or Teams? Highly appreciate any help!