Forgot pasword and cannot get an email with new log in

Briefly describe (1-2 sentences) the Bug you’re experiencing:
My colleague forgot his pasword and we cannot get an email with new login.

If i try on mobile i get a message as in the screenshot, when i try in firefox browser it says it will send a new login by email, but the email never arrives.

Steps to reproduce:

Browser version:

Upload screenshots below:

Hi @Jory_Jonk, welcome to the Asana Community forum :wave:t2:

In this case, you can reach out to our Support team and they will be able to assist you in resetting your password :slight_smile:

You can contact them by following the steps below:

I hope this helps :slight_smile:

Hi Rebecca, thank you kindly, i cannot find the let’s talk image. Could you send me the link?

You can reach our Support team here: Asana Support - Help Center • Asana

I hope this helps!

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