File attachment can't be uploaded even small files

Hi. i would like to attach some documents together with the task.
unfortunately, an attachment can’t be uploaded due to some error.
have test via browser chrome and mozilla, both unsuccessful to upload files like jpg, docx or xls.

error as below:
Failed to attach asana- error for attachment.JPG to https://app.asana.com/0/1116793325688263/1122341775726842

We can’t open the link you shared, this is private to you. Can you share the error message?

Hi @Noor_Hazlina_Abd_Mut and sorry to hear you’re running into trouble with attachments.

can you confirm if you’re trying to upload your attachment from your computer or third party service like Dropbox or GoogleDrive? https://asana.com/guide/help/tasks/comments#gl-attachments

If you could also share a screenshot of the error message you’re receiving, that would be super useful! Thank you :slight_smile: