Hello Asana Team,
I’m writing to suggest an enhancement for Asana’s integration with Gmail, specifically for customizing the “From” email address in notifications triggered by rules.
Current Behavior: When setting up a rule to send email notifications via Gmail, the “From” field is automatically set to the account of the rule creator. This approach limits flexibility because:
- Only the rule creator’s email is used as the sender.
- Other team members cannot edit the rule or change the sender address.
- In ticketing systems or collaborative workflows, we often need a more generic or role-based email address in the “From” field (e.g., “support@company.com”).
Example Use Case: In ticketing systems, emails should ideally be sent from a team-based address, like “support@company.com” or “tickets@company.com”, rather than from the individual who set up the rule. Currently, achieving this requires creating a new user account for the generic email, which is not always ideal and complicates task ownership.
Suggested Improvement: Please allow customization of the “From” email address in Gmail notifications triggered by rules, similar to how “Reply-To” can be set to the task assignee. This would make the feature much more versatile, especially for workflows where the task owner might change frequently but the sender identity should remain consistent.
Thank you for considering this improvement to make Asana’s Gmail integration even more robust!
Best regards,
Timothy