We are receiving tasks via email which are all formatted the same way. i.e.
Test ticket for creation in Asana
Did you log off from Citrix?: Yes
Did you restart restart Citrix?: Yes
Did you restart your Laptop/IGEL?: Yes
Last Boot Up: 5/25/2021 11:25:17 AM
Is there a way to extract the details and add them to a custom field. So that I have the “Devicename” in the field “Device” or the “Category” in the field “Topic” and so on.
That would be great since we have two ways that users can create a ticket, either via form or via an emergency button that creates some files and the information which are in the description.
Thank you for all the help.