Error with ServiceNow integration

[Dana_Cochran]

This has been working for a while - all of the sudden, starting on May 22nd, we are getting errors trying to use the integration to create tasks in Asana from a ServiceNow flow. Nothing has changed on our side. Same token being used as before.

This is part of the error: org.mozilla.javascript.JavaScriptException: Error: 401: Not Authorized (sys_script_include.3d1febe01b34749025e48483604bcb20.script; line 8): org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1050)
org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830)
org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:160)
com.glide.caller.gen.sys_script_include_3d1febe01b34749025e48483604bcb20_script.call(Unknown Source)

Any assistance?

[lpb]

Welcome, @Dana_Cochran,

Your best bet might be to contact Support:

Try these troubleshooting steps, then please create a support ticket: see How to contact our Support Team.

Thanks,

Larry

[Marie]

@Dana_Cochran, have you tried to disconnect and re-connect the integration? Steps are available here: ServiceNow + Asana • Asana. If that doesn’t work, I’d report this issue directly to our support team as suggested by Larry!

[Dana_Cochran]

@Marie

and re-co

Refreshing the token in ServiceNow seemed to do the trick. Thanks!