Error on play attached video

getting error after keep open any attached video long time.

Steps to reproduce: 1. open any attached video - it will open in new tab
2. switch to another tab for some time
3. reopen the tab of video

Browser version: Google Chrome is up to date
Version 80.0.3987.132 (Official Build) (64-bit)

Upload screenshots below:

Welcome to the Forum @Yogesh and thank you for taking time to report this issue.

In order to understand what might be the issue here would you mind providing the following information?

  • Are you able to play the video in the first instance?
  • Is this happening with this particular video or is it happening with others videos too?
  • Are you able to reproduce this behaviour while using a different browser or an incognito windows?

Thank you for your help Yogesh! Looking forward to your reply!

Hello Natalita,

β€’ Are you able to play the video in the first instance? - Yes
β€’ Is this happening with this particular video or is it happening with others videos too? - Yes, its happening with other video too.
β€’ Are you able to reproduce this behaviour while using a different browser or an incognito windows?, - Yes I am able to reproduce
Here are the steps to reproduce

  1. Open any attached video
  2. Let’s complete it first
  3. After complete video just press refresh button
    Thank you

Hi @Yogesh :wave:t5:

Sorry for the delay in getting back to you. Can you please confirm if you are still experiencing this issue? If the inconvenience persists, can you please contact our Support Team providing video and the url of the task where it is nested so they can take a closer look into this and assist you further?

Thank you Yogesh and sincere apologies for all the trouble!

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