Sincere apologies for the delay in responding @Jamie_Mitchell1.
As I mentioned before, I would highly recommend you to reach out to our Support Team who will have the tools to take a closer look into this and provide you with the best solution. You can contact them following these steps: How do I contact Support. When you do, feel free to include the URL of this thread so you don’t have to re-explain everything again.
I hope this gets resolved soon Jamie! Have a nice day