We have been using Asana for a while now and we love it! I have been trying to look into helping my team members automate a few things. We are trying to see a way that we can email a client via an email client, but also have that email go into the project’s conversation. I know that we can use the email link at the bottom of a conversation in the project to have the email start a new conversation, but I have been looking to see if there was a way that any email that is sent out, that we CC the project’s email address on and clients responses are added to a single conversation in the project. On the test that I have ran, any emails that are sent to the project’s email address are added as new conversation even a reply.
Is there a way to have all emails that are sent or received added to the same conversation in a project?
Also, is there a way that an email signature or anything below the sig is not be added to the conversation, so the entire email history/chain is not added each time to the conversation?
Thanks in advance for any help!