Email Name Change Problem

We merged with another firm and changed our domain. There is no way administratively to update users on the back end so we instructed them to change their email address in Profile settings, click verification email, etc., with mixed results. All are following the same steps, about 80% work fine and see all their old projects and tasks, but 20% appear to have be re-invited to the prior projects (and start from scratch). Any idea what the official steps are that work (or why they would work for some but not all).

Hi @Julia_Forbes and thanks for reaching out!

I’d recommend reaching out directly to our support team who will be able to take a closer look into this for you! To help speed up the process make sure to provide the following info:

  • Your old and new domain name
  • Possibly a list with the email address of users who haven’t been able to add their new email address

Sorry for not being able to help further via the Forum, but let me know if you have any follow up questions!