Dwell Tracking Rule Help

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  1. What you’re trying to do
    1. Set a rule that will flip a status when ‘Intake Dwell’(Create Date-Today) goes over 5 weeks.
  2. What you’ve tried so far
    1. I attached the rule condition I am trying to use. When Intake Dwell Changes - Check if(below) - Flip to delayed status
  3. What’s not working or confusing
    1. I have tried setting the value to 5(weeks), 35(days), and 840(hours). In each case, the rule seems to trigger every day when the dwell formula updates regardless of what the dwell actually is. What is this number in custom value referencing and is there a way to set it so that it works correctly?

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Hey @Jeffrey_Marler I may be oversimplifying this, but rather than trying to do this through number value fields, I think the best way to approach this is to create a custom field called “Intake Dwell” or use the task creation date, then set your “When” to when Intake Dwell Date is overdue by 5 weeks after, and set your “Do this” to setting your “Delayed” status field. I’ve included a screenshot below.

hi, @Jeffrey_Marler
the unit of (create date - today) seems to be in minutes, so you need to set ‘Custom value’ to 840 x 60=50,400, I guess.

perhaps, you need to modify ‘(Create Date-Today)’ to ‘(today - create date + 0)’ to make sure the behaviour of the rule.