Duplicate profile created by system upon login attempt

English Forum Tips and Tricks
1

Briefly describe (1-2 sentences) the Bug you’re experiencing: When logging into ASANA and trying to access my pre-existing projects, a new profile was created for me instead. It features the same e-mail contact details and makes it impossible for me to access my former teams and projects = all login attempts default to the new duplicate profile instead of the original one.

Steps to reproduce:

Browser version:

Upload screenshots below:

2

You should reach out to support so they can have a look at your issue specifically :slight_smile:

3

Dear @Bastien_Siebman thank you!
and wish I knew how! the support system is built into a loop - is there a well-hidden direct support team contact details page please? many thanks! :slight_smile:

4

Did you follow How to contact our Support Team ✉ ?

5

Thank you @Bastien_Siebman …! :white_check_mark:

1 Like
6

This topic was automatically closed after 5 days. New replies are no longer allowed.