uploaded PDF’s open into the web browser but Word docs must be downloaded before viewing. can this be changed so downloading is not required?
Welcome to the Forum @Ward_Toma 
and thank you for reaching out!
As it stands, Word documents are downloaded by default and it is currently not possible to change it.
We already have a thread requesting this functionality in the #productfeedback category. If you haven’t yet, I would encourage to upvote it: Preview attachments before having to download them to open them
Please, let me know if there is anything else I can help you with! Have a great Wednesday!