Welcome to the Forum @anon63802530!
Sorry to hear you are running into this issue. I would recommend reaching out directly to our support team following these steps . They will be more than happy to assist you further. When you do, make sure to share the URL of this thread so you don’t have to re-explain everything.
Once you contact them, let me know here and I’ll make sure to liaise with them. Apologies for not being able to assist you further via Forum! If there is anything I can help you with, don’t hesitate to reach out in the Forum!
Have a nice week!