# Domain change for alias email

**URL:** <https://forum.asana.com/t/domain-change-for-alias-email/1105513>\
**Category:** Ask the Community\
**Tags:** organizations, agentic-work-management\
**Created:** [28 October 2025 01:30 UTC](https://forum.asana.com/t/domain-change-for-alias-email/1105513 "2025-10-28T01:30:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![HUSarch\_ADMIN](https://luna1.co/8d76cd.png) [@HUSarch\_ADMIN](https://forum.asana.com/u/HUSarch_ADMIN)\
**Post date:** [28 October 2025 01:30 UTC](https://forum.asana.com/t/domain-change-for-alias-email/1105513/1 "2025-10-28T01:30:24Z")

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We’ve recently updated our company domain, and I’ve successfully updated all the users…except myself. I’m using the email admin@company, but this email is actually an alias email- there _is_ no inbox for this email, it is forwarded directly to me. This means that when I click the confirmation email, it doesn’t work, since I’m not opening it from the “admin@company” inbox.  
Any fixes for this?  
Thanks

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**Author:** ![Joanna\_Colgan](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/joanna_colgan/32/279312_2.png) [@Joanna\_Colgan](https://forum.asana.com/u/Joanna_Colgan)\
**Post date:** [28 October 2025 10:07 UTC](https://forum.asana.com/t/domain-change-for-alias-email/1105513/2 "2025-10-28T10:07:42Z")

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@HUSarch_ADMIN thank you for the post!

I believe our Support Team should be the right point of contact for this type of question.

Our Support Team can be contacted following these steps:

To create a support ticket:

1. Please go to **[help.asana.com](https://help.asana.com/)**

2. Click the chat icon at the bottom right

3. Acknowledge Asana’s Privacy Statement by clicking **Yes**

4. Type in your issue (or you can go ahead and write “speak to an agent”)

5. We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket.

[![Help Center](https://us1.discourse-cdn.com/asana/original/4X/d/2/7/d27468f893a18ce4feb9ecc49388061acbed31c1.jpeg)](https://us1.discourse-cdn.com/asana/original/4X/d/2/7/d27468f893a18ce4feb9ecc49388061acbed31c1.jpeg "Help Center")

[Help Center1623×1030 206 KB](https://us1.discourse-cdn.com/asana/original/4X/d/2/7/d27468f893a18ce4feb9ecc49388061acbed31c1.jpeg "Help Center")

**For more information please check the [Asana Support chatbot troubleshooting and FAQs](https://help.asana.com/s/article/how-do-i-get-support-from-asana#h_01HBRDFCK6QF7D3KMF1GTYNYAA) article.**

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<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [27 November 2025 10:08 UTC](https://forum.asana.com/t/domain-change-for-alias-email/1105513/3 "2025-11-27T10:08:30Z")

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