# Desktop app login not working **URL:** \ **Category:** Closed\ **Created:** [30 January 2024 09:12 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853 "2024-01-30T09:12:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Robert\_Polak](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/robert_polak/32/41544_2.png) [@Robert\_Polak](https://forum.asana.com/u/Robert_Polak)\ **Post date:** [30 January 2024 09:12 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/1 "2024-01-30T09:12:51Z")
Hi! For the past few days in my company, different computers are experiencing the same problem with logging into the Asana desktop application. After I am prompted to log back into the desktop application and transferred to the browser, after I log back in, the login in the desktop app does not happen. It seems like the information from the browser is not passed on to the desktop app. The problem occurs on Chrome, but also on other browsers (Edge and FireFox). The operating system is Windows 11. How to deal with this problem? ---
**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\ **Post date:** [30 January 2024 11:38 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/2 "2024-01-30T11:38:19Z")
Hi @Robert_Polak, sorry to hear that your team is experiencing issues with the Desktop app. Can you confirm if the problem continues after reinstalling the app? ---
**Author:** ![Robert\_Polak](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/robert_polak/32/41544_2.png) [@Robert\_Polak](https://forum.asana.com/u/Robert_Polak)\ **Post date:** [30 January 2024 14:32 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/3 "2024-01-30T14:32:29Z")
Yes, unfortunately it didn’t help. ---
**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\ **Post date:** [30 January 2024 15:12 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/4 "2024-01-30T15:12:40Z")
Thank you for confirming, Robert. You mentioned that _different computers are experiencing the same problem with logging into the Asana desktop application_. Can you confirm if this is happening to different users or to the same Asana account in different devices? ---
**Author:** ![Robert\_Polak](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/robert_polak/32/41544_2.png) [@Robert\_Polak](https://forum.asana.com/u/Robert_Polak)\ **Post date:** [30 January 2024 18:26 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/5 "2024-01-30T18:26:47Z")
Yes - it’s happening to different users on different laptops. ---
**Author:** ![ka\_nishiyama](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/ka_nishiyama/32/292165_2.png) [@ka\_nishiyama](https://forum.asana.com/u/ka_nishiyama)\ **Post date:** [30 January 2024 21:05 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/6 "2024-01-30T21:05:37Z")
There are similar reports here as well. please refer. > [@デスクトップ版Asanaがリダイレクトリンクで起動しない](https://forum.asana.com/t/asana/683776): > > 今週からAsanaのリンクをクリックすると、 「Asana へリダイレクトしています…」の表示から進まずに、デスクトップアプリが立ち上がりません。 「再起動」ボタンを押しても何も起きません。 デベロッパーツールで確認すると、ネットワークの部分でエラーになっています。 キャッシュのクリアや、再インストールは効果ありませんでした。 また、キャッシュをクリアしたことにより、再ログインができなくなりました。 （ログインもリダイレクト経由のため） 使用環境：Windows 11 Pro GoogleChrome最新版で発生。 対応策をご教示いただけますでしょうか。 また、同様な現象が発生している方が居れば、情報共有をお願いします。 よろしくお願いいたします。 ---
**Author:** ![Robert\_Polak](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/robert_polak/32/41544_2.png) [@Robert\_Polak](https://forum.asana.com/u/Robert_Polak)\ **Post date:** [31 January 2024 07:51 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/8 "2024-01-31T07:51:07Z")
Thanks for info @ka_nishiyama . I hope we will find solution for that. ---
**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\ **Post date:** [31 January 2024 17:22 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/9 "2024-01-31T17:22:18Z")
Hi @Robert_Polak and @ka_nishiyama, thank you for the additional information. I’ll flag this issue to our Developers for investigation and hope we can sort this out soon. I’ll keep you posted. ---
**Author:** ![Radka\_Bystřická](https://luna1.co/8d76cd.png) [@Radka\_Bystřická](https://forum.asana.com/u/Radka_Byst%C5%99ick%C3%A1)\ **Post date:** [1 February 2024 10:24 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/10 "2024-02-01T10:24:18Z")
We have the same issue in our organization - different users, different computers, different browsers. None able to log in to the desktop app. The process gets stuck on the redirecting page in browser. We are able to log in to the web app, but not to the desktop app. ---
**Author:** ![Robert\_Polak](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/robert_polak/32/41544_2.png) [@Robert\_Polak](https://forum.asana.com/u/Robert_Polak)\ **Post date:** [1 February 2024 10:58 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/11 "2024-02-01T10:58:37Z")
Happy to hear that I’m not alone 🙂 ---
**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\ **Post date:** [1 February 2024 11:46 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/12 "2024-02-01T11:46:22Z")
Thanks everyone. We are tracking these reports in the same escalation, so once we have any updates from the Developers I’ll let you know! ---
**Author:** ![Martin\_Böhacker](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/martin_b%C3%B6hacker/32/223648_2.png) [@Martin\_Böhacker](https://forum.asana.com/u/Martin_B%C3%B6hacker)\ **Post date:** [2 February 2024 07:51 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/13 "2024-02-02T07:51:53Z")
Same on my laptop since a few days. tried the 32 and 64 bit version, both not working. (redirect back to teh dekstop app after login) ---
**Author:** ![ka\_nishiyama](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/ka_nishiyama/32/292165_2.png) [@ka\_nishiyama](https://forum.asana.com/u/ka_nishiyama)\ **Post date:** [5 February 2024 09:56 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/14 "2024-02-05T09:56:15Z")
How is the response situation after that? ---
**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\ **Post date:** [6 February 2024 17:33 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/15 "2024-02-06T17:33:27Z")
Hi @ka_nishiyama, sorry for the delay. Our Developers are still investigating this issue, and unfortunately there’s no ETA to share yet. They are recommending using the browser version in the meantime, if possible. Apologies for the trouble. ---
**Author:** ![ka\_nishiyama](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/ka_nishiyama/32/292165_2.png) [@ka\_nishiyama](https://forum.asana.com/u/ka_nishiyama)\ **Post date:** [6 February 2024 19:13 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/16 "2024-02-06T19:13:49Z")
Hi, @Vanessa_N Thank you for answering the situation. Please let me know if there is any progress. ---
**Author:** ![anon31748938](https://luna1.co/8d76cd.png) [@anon31748938](https://forum.asana.com/u/anon31748938)\ **Post date:** [7 February 2024 09:00 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/17 "2024-02-07T09:00:54Z")
Hi there, Same problem for me… after changing laptop it is impossible to use de desktop app on my new one. After login it never redirects to the app and I have tried almost everything to resolve it for hours without progress… ---
**Author:** ![Alejandro\_Chacón](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/alejandro_chac%C3%B3n/32/227412_2.png) [@Alejandro\_Chacón](https://forum.asana.com/u/Alejandro_Chac%C3%B3n)\ **Post date:** [20 February 2024 16:12 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/18 "2024-02-20T16:12:53Z")
Hi, wow… 21 days already and still without a solution. I don’t know why i have to login using the browser… we all should login directly in the app and that’s it. I’m gonna start using Monday. ---
**Author:** ![haruto](https://luna1.co/8d76cd.png) [@haruto](https://forum.asana.com/u/haruto)\ **Post date:** [21 February 2024 00:35 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/19 "2024-02-21T00:35:37Z")
I am also unable to use the Asana app. At the same time, the same thing happened to the Notion app, and when I logged out and logged in again, the app would not start. When I asked the cause, I was told that it was because full-width characters were used in the name and department. In my usage environment, AAD is linked to Asana and Notion accounts, so I couldn’t change the name myself when logging in, so I waited until development was complete. There was an update to Notion yesterday and I can now use the app. I see everyone names… it contains special characters such as umlauts… What a coincidence! I can’t wait for the app to be renovated, so I’m wondering if it’s the same situation as the Notion app… In any case, please respond as soon as possible. ---
**Author:** ![anon93831071](https://luna1.co/8d76cd.png) [@anon93831071](https://forum.asana.com/u/anon93831071)\ **Post date:** [1 March 2024 12:57 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/20 "2024-03-01T12:57:30Z")
I have the same issues. I cant login in to Asana Desktop-App running Windows 11. Tried to install and uninstall it for a few times, changed the browser… But nothing changes. Still cant login. Thanks for helping already 🙂 ---
**Author:** ![박한규](https://luna1.co/8d76cd.png) [@박한규](https://forum.asana.com/u/%EB%B0%95%ED%95%9C%EA%B7%9C)\ **Post date:** [6 March 2024 02:41 UTC](https://forum.asana.com/t/desktop-app-login-not-working/683853/21 "2024-03-06T02:41:12Z")
I have the same issue. Any updated? [Next page](https://forum.asana.com/t/desktop-app-login-not-working/683853.md?page=2)