# Desktop app login flow not working

**URL:** <https://forum.asana.com/t/desktop-app-login-flow-not-working/136356>\
**Category:** Closed\
**Created:** [17 September 2021 22:03 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356 "2021-09-17T22:03:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![anon93946554](https://luna1.co/8d76cd.png) [@anon93946554](https://forum.asana.com/u/anon93946554)\
**Post date:** [17 September 2021 22:03 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356/1 "2021-09-17T22:03:05Z")

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Briefly describe (1-2 sentences) the Bug you’re experiencing: The desktop app makes me re-login every 7 days. The website redirects do not work to log me into the desktop app. I have to delete and re-install the app every week.

Steps to reproduce: Log in to the Asana desktop app after the 7-day login period has expired. Follow the instructions. Fail at getting the desktop app to work.

Browser version: Google Chrome: Version 92.0.4515.159 (Official Build) (x86\_64)

Upload screenshots below:

 ![Screen Shot 2021-09-17 at 3.01.21 PM](https://us1.discourse-cdn.com/asana/original/3X/c/0/c08e2e4c349ad8db7f9234cb63457243e27c6545.png)

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**Author:** ![Andrea\_Mayer](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/andrea_mayer/32/39226_2.png) [@Andrea\_Mayer](https://forum.asana.com/u/Andrea_Mayer)\
**Post date:** [18 September 2021 12:27 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356/2 "2021-09-18T12:27:38Z")

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Hello @anon93946554, welcome to the Asana Community Forum 👋

Hm that is strange. And you have the latest updates installed? (PC and Chrome) I am asking as often missing updates can cause various issues.

Or any antivirus software that might be blocking something?

If you have also checked the troubleshooting steps then I recommend to [reach out to support](https://asana.com/guide/help/faq/connectivity#sts=Try%20these%20troubleshooting%20tips%20to%20see%20if%20they%20will%20resolve%20your%20issue:) to look into this.

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**Author:** ![Drew\_Williams](https://luna1.co/8d76cd.png) [@Drew\_Williams](https://forum.asana.com/u/Drew_Williams)\
**Post date:** [19 September 2021 19:05 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356/3 "2021-09-19T19:05:49Z")

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I’m seeing the same issue, where after the auto-log out, the desktop app prompts me with the “We’ll take you to your browser to complete sign-in and then bring you back to the app.” but does not relaunch the desktop app after successfully logging in - Just opens the browser version of the app.

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**Author:** ![Rebecca\_McGrath](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_mcgrath/32/74508_2.png) [@Rebecca\_McGrath](https://forum.asana.com/u/Rebecca_McGrath)\
**Post date:** [20 September 2021 08:49 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356/4 "2021-09-20T08:49:35Z")

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Hi @anon93946554 and @Drew_Williams, thanks for flagging this!

Please try these troubleshooting steps and let me know if any of these resolve the issue → [Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide](https://asana.com/guide/help/faq/connectivity#sts=Try%20these%20troubleshooting%20tips%20to%20see%20if%20they%20will%20resolve%20your%20issue:)

Looking forward to hearing back from you 🙂

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**Author:** ![anon93946554](https://luna1.co/8d76cd.png) [@anon93946554](https://forum.asana.com/u/anon93946554)\
**Post date:** [20 September 2021 19:56 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356/5 "2021-09-20T19:56:01Z")

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Turning off browser extensions worked for me. I guess doing that every seven days is better than having to uninstall then reinstall the app!

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [7 October 2021 11:56 UTC](https://forum.asana.com/t/desktop-app-login-flow-not-working/136356/6 "2021-10-07T11:56:41Z")

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Closed on 7 October 2021 11:56 UTC

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