Deleted User Created Template


I have an unusual case where a deleted user created several templates that the rest of the org is no longer able to edit or delete. We need to modify the template, but everyone is “comment only”. Is there a way to fix this? I am an admin and am unable to edit anything. I have contacted support twice with no response whatsoever. Any help is appreciated.


No worries @Laura_Ruffino, our upport team should be able to help you gaining edit right to these templates. You can reach out to them following these steps: > “I’m having trouble with” > Scroll down to the bottom of the page and click on “Let’s chat”.

Hope this helps; have a great day!


I have submitted 2 tickets this way with no response. Any chance I can call someone?


Apologies for the trouble @Laura_Ruffino, I have liaised with our support team and they will be in touch very shortly!