Dates and Time no longer appear on printed tasks


#1

Hi - When we used to print tasks from Asana, the date and time on the comments used to print. The date and time of the task no longer prints. Can anyone please help with this issue? Regards, GK


#2

Hi @Gabrijel_Kapiteli and welcome to the forum!

Sorry to hear you’re running into trouble; is this happening when you’re trying to print one specific task? Are you having the same problem when trying to log in with a different browser?

Looking forward to your reply!


#3

Hi Marie,

Thanks for your reply.

Correct. Only when printing one specific task.

I use Chrome and unfortunately its not working…. I have also tried Internet Explorer; this has failed too.

Please note, the date and time used to appear about 3 months ago when printing the specific task… since it has stopped. I also have other colleagues (different email address) where they are experiencing the same thing.

Look forward to your reply.

Gabrijel.


#4

Thanks for the quick follow-up @Gabrijel_Kapiteli,

I am using Chrome too but can’t seem to be able to reproduce the issue on my end (See screenshot below) :sweat_smile:

Could you send me a screenshot of what you see in your printing preview?


#5

Hi Maria,

Hope you are well.

Was wondering if you had an opportunity to review the below as yet?

Regards,

GK


#6

Hi @Gabrijel_Kapiteli and thanks for the follow-up!

We seem to be unable to reproduce the issue you’re describing :sweat_smile: Could you please send me a screenshot if what you see in your printing preview?

Sincere apologies for the trouble and thank you so much for your help!


#7

Hi Marie,

Thanks for your reply. See screenshots below.

Many thanks,

Gabrijel


#8

Thanks for the quick reply @Gabrijel_Kapiteli! I’ve escalated your report to our Development Team and I’ll be in touch as soon as I have an update!


#9

Hi Marie,

Hope you are well.

Have you had a chance to sort out the issue with the dates as yet?

Regards,

GK


#10

Thanks for the follow-up @Gabrijel_Kapiteli.

I don’t have any update at the moment, but I’ll make sure to keep you posted as soon as I do! Sincere apologies for the trouble!