Customer support response timeframe

I submitted a customer support request a couple days ago to downgrade my users on our annual plan and find out why I couldn’t see the billing option on our admin account. I have yet to receive a response other than we received your request for support. How long does it typically take for support to respond?

Hi @Jamala_Harrison and welcome to the Forum!

I’ve liaised with our Support Team and can confirm they have received your request and will be in touch soon. Our Team works from oldest to newest request, so I would recommend to not reply to your own email as it will automatically send it back to the bottom of the queue.

Thanks for your patience and for reaching out in the Forum; if there is anything else I can help with, please let me know!

Thanks Natalia.

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