Welcome to the Forum @anon95905769 and thank you for reaching out!
My recommendation here is to reach out directly to our Support Team who will be able to take a closer look into your account and assist you further. To contact them, you just need to follow these steps: https://forum.asana.com/t/how-do-i-contact-support/19057/7?u=natalia
When you do, feel free to copy the URL of this thread so you don’t have to re-explain everything again.
Please note that our support team prioritizes Premium support, so it might take a little longer to get back to you; but they will be in touch shortly!
Please let me know if there is anything else I can help you with! Have a nice day!