Client Management pricing/billing is unclear — Asana's own docs contradict each other

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I’m on the Advanced plan ($24.99/user/month). A few days ago I reached out to sales asking about Client Management. While that inquiry was open, I noticed a self-service option appeared in my account to start a Client Management trial myself, so I did. I’m not sure if that option showing up was tied to the sales inquiry or just coincidental timing. Either way, I’ve now been through the billing screens and the docs, and I genuinely can’t tell what I’d be paying if I keep it.

Two things I can’t get a straight answer on:

  1. Is “Agentic Work Management” just the name for the core Advanced plan I’m already paying for, or is it a separate thing? The billing page shows a “stay on Agentic Work Management Advanced” link, which reads like it’s my current plan.
  2. Is Client Management Advanced a separate, additional charge stacked on top of my existing Advanced plan (so ~$50/user/month total), or does it replace/include it? This is where it gets contradictory:
    • The Client Management product page FAQ says: “You’ll maintain access to all your existing work and features. Nothing is lost. Asana Client Management capabilities and features will be additive.” That sounds like it stacks on top.
    • But your own Help Center article (“Asana subscriptions and pricing”) says: “From Asana’s available base plans, choose either Agentic Work Management or Asana Client Management.” That sounds like they’re alternatives, not both at once.

Those two are saying different things. Can someone from Asana (or anyone who’s actually done this) confirm: if I add Client Management Advanced to my existing Agentic Work Management Advanced, am I billed for both ($49.98/user/month) or does one replace the other? Also curious whether the self-service trial toggle appearing while a sales inquiry is open is expected or just how the rollout works right now.

Would appreciate a straight answer, or a link to a billing doc that actually settles it, because right now the in-product screens and the help docs don’t agree with each other.

Both features are looking great - I am just very confused on pricing.

Thanks!

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@Bobby_McGivney - Going through the process right now myself, if I get an answer before you figure it out, I’ll chime back in. That said, I haven’t been able to get anyone to activate the trial request we put in for my account 4 days ago. So, on the bright side, you’re further along the process than I am. :sweat_smile:

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@Bobby_McGivney - Just confirmed a few things for you.

  • Yes. Agentic Work Management is what Asana is calling their original product. Advanced and Starter are product tiers.
  • Asana Client Management Advanced is not a separate additional charge stacked on top of your existing “Agentic Work Management” Advanced plan you are currently paying for.

Pricing

  • Asana Client Management is $30.49/user/month or $24.99/user/month when billed annually.
  • Seat minimum is 2 users.

Again. This does not stack on top of the Work Management product. It’s more like an alternate version of the original product you and I have been used to using.

Unclear

  • What’s still unclear for me is how or whether we will be able to add Asana Command to a workspace that’s also using Asana Client Management. :man_facepalming: