People should know that when I went from my free trial to a paid subscription, Asana charged me for not one, but TWO accounts under the same login information. I contacted customer service when I realized I had been charged twice - and the customer service is abysmal.
Not only did they say they have no intention of refunding the additional, redundant account I didn’t even know I had, and had never used - titled “My Company” - when I canceled the subscription, even though I have paid for TWO ACCOUNTS FOR A YEAR, I no longer have access to any of the services the subscription offers.
I’m starting to think they have automated responses to customer service requests - because I got three responses from three people who seemed to have no communication with each other. Calling the customer service number that is listed 415.525.3888 only got me redirected to the website with a message saying no one is available to take my call.
I don’t know what is going on, but none of this is ethical, and people should be warned.