Hi! we’ve recently changed the name of one of our gmail accounts that is tied to Asana (ex: from firstname.lastname@example.org to email@example.com). Now that we’ve tried logging into the new email account, Asana treats it as a new user, with the team made by the previous email account still existing and can’t be accessed. We need access to the projects that were owned by the previous account.
Hi @Justine_Roce suggest you are best contact support to do this;
Go to the bottom and click on the still having trouble with… And enter your request there.
Hey @Justine_Roce, I’m sorry to hear about this trouble. You can easily merge the two accounts following these quick steps:
- Click your profile photo in the top bar and select My Profile Settings
- Navigate to the Email Notifications tab and click + Add New Email
- Enter your new email address
- Enter your password
- Click the Send Verification Email button
Once the accounts are merged, you will be able to sign in to your single user account and access your Projects using either email address.
Please keep us updated on your progress!