# Can't Upgrade to Paid Plan After Canceling Trial

**URL:** <https://forum.asana.com/t/cant-upgrade-to-paid-plan-after-canceling-trial/1092533>\
**Category:** Ask the Community\
**Created:** [26 August 2025 10:02 UTC](https://forum.asana.com/t/cant-upgrade-to-paid-plan-after-canceling-trial/1092533 "2025-08-26T10:02:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Herry\_Wibowo](https://luna1.co/8d76cd.png) [@Herry\_Wibowo](https://forum.asana.com/u/Herry_Wibowo)\
**Post date:** [26 August 2025 10:02 UTC](https://forum.asana.com/t/cant-upgrade-to-paid-plan-after-canceling-trial/1092533/1 "2025-08-26T10:02:43Z")

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I’d like to inform you that I’ve canceled my Asana Starter trial, but I’m currently unable to upgrade to a paid plan.

Please help me upgrade to a paid plan as soon as possible.

Thank you.

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**Author:** ![Levar\_M](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/levar_m/32/92208_2.png) [@Levar\_M](https://forum.asana.com/u/Levar_M)\
**Post date:** [26 August 2025 10:53 UTC](https://forum.asana.com/t/cant-upgrade-to-paid-plan-after-canceling-trial/1092533/2 "2025-08-26T10:53:52Z")

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Hi @Herry_Wibowo welcome to the Asana community 😊 have you by chance tried contacting the Support Team?

If not, you can do so here → [How to contact our Support Team 📧](https://forum.asana.com/t/how-to-contact-our-support-team/87774) ←   
We recommend keeping communication with Support to a single ticket per issue, as duplicate requests can actually slow down the process rather than speed it up.

While within our community we’re not able to assist with billing or subscription-related matters here in the Forum, as we don’t have access to account information. The Forum is best suited for product use cases and technical questions that don’t require access to user accounts.

Perhaps talking with the Sales Team here → [Contact our Sales Team • Asana](https://asana.com/sales) ← will get you upgraded to a paid plan as soon as possible. I also recommend taking a look at the “_Upgrading or changing your Asana plan_” → [Asana Help Center](https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan) ← from the Help Center.

Looking forward to having you back up and running with Asana once this is all resolved 🥳

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [25 September 2025 10:54 UTC](https://forum.asana.com/t/cant-upgrade-to-paid-plan-after-canceling-trial/1092533/3 "2025-09-25T10:54:41Z")

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Closed on 25 September 2025 10:54 UTC

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