Can't reassign task until images are loaded

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
On an Andoid phone, I am not able to reassign a task to another individual until all the images on that task load. This can take many minutes, and I am unatil to exit the task until the images are loaded.

Steps to reproduce:
LG Stylo android phone. click on an assigned task and try to reassign to another individual

Browser version:
this is on the app from the Play Store.

Upload screenshots below:
No screenshots, this is an employee’s issue that I am reporting.

2

Welcome to the Community Forum @Chelsea_Brown! thanks for reporting this and sorry for the trouble.

In order to investigate this further, please confirm the following:

  • Android version
  • Asana app version
  • If you try to unistall and reinstall your Asana app, does the issue persists?

Looking forward to your reply!

3

Hi @Chelsea_Brown,

I wanted to confirm with you if you are still experiencing this issue.

Looking forward to your reply! Thank you!

4

The issue is still happening but I can not get the other information for you until later today when the individual is done with his shift.

5

Thanks for getting back to me @Chelsea_Brown! In order to investigate this issue, I’ll need the details from my previous comment :slight_smile: please let me know once you have the information!

Looking forward to your reply!

6

Hi @Chelsea_Brown :wave:t3: Just checking if you have any update for us? Are you still running into this issue?

7

Hi @Chelsea_Brown, I’m closing this bug as we haven’t heard back from you!

Please let me know if you need further assistance and I’ll be more than happy to help!

8

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.