# Can't get to customer support!! Need immediate attention

**URL:** <https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588>\
**Category:** Ask the Community\
**Tags:** productivity, agentic-work-management\
**Created:** [15 April 2026 18:38 UTC](https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588 "2026-04-15T18:38:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Tyler\_C1](https://luna1.co/8d76cd.png) [@Tyler\_C1](https://forum.asana.com/u/Tyler_C1)\
**Post date:** [15 April 2026 18:38 UTC](https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588/1 "2026-04-15T18:38:32Z")

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I have purchased asana starter but for some reason my plan changed to trial

I tried contacting asana support but there’s no way you can get to them..  
Need help asap!!  
Case No. **09245683**

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**Author:** ![Phil\_Seeman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/phil_seeman/32/81525_2.png) [@Phil\_Seeman](https://forum.asana.com/u/Phil_Seeman)\
**Post date:** [15 April 2026 21:18 UTC](https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588/2 "2026-04-15T21:18:28Z")

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cc: [@Forum-team](https://forum.asana.com/groups/forum-team)

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [16 April 2026 10:19 UTC](https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588/3 "2026-04-16T10:19:46Z")

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Hi @Tyler_C1, welcome to the Forum! Emily here from the Asana Community team 👋

I’m sorry for the delay you are experiencing to get support for this issue, I’ve gone ahead and escalated it to our support team.

Unfortunately, we are not able to help with billing related questions in the Forum as we don’t have the necessary tools to investigate but our support team will follow up via email as soon as possible.

Let me know if you have any other questions in the meantime!

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [16 April 2026 12:34 UTC](https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588/4 "2026-04-16T12:34:09Z")

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Our support team has confirmed they followed up with you via email! Feel free to get back to them for any questions 🙂

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [16 April 2026 12:34 UTC](https://forum.asana.com/t/cant-get-to-customer-support-need-immediate-attention/1136588/5 "2026-04-16T12:34:13Z")

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Closed on 16 April 2026 12:34 UTC