# Can't convert workspace to organization, my work email is considered personal email by Asana **URL:** \ **Category:** Closed\ **Tags:** organizations\ **Created:** [29 January 2019 17:14 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720 "2019-01-29T17:14:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Alejandro\_Lozano](https://luna1.co/8d76cd.png) [@Alejandro\_Lozano](https://forum.asana.com/u/Alejandro_Lozano)\ **Post date:** [29 January 2019 17:14 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/1 "2019-01-29T17:14:46Z")
**Briefly describe (1-2 sentences) the Bug you’re experiencing:** When trying to convert workspace to organization, I choose my work email (alejandro (at) [envisiony.com](http://envisiony.com)) and I get the error “Personal emails (e.g. gmail, hotmail, .edu) cannot be linked to an Organization.”. **Steps to reproduce:** 1. Go to “Envisiony” workspace. 2. Click “Workspace settings” 3. Click the “Convert to Organization” tab. 4. Choose “alejandro (at) [envisiony.com](http://envisiony.com)” 5. Get error: “Personal emails (e.g. gmail, hotmail, .edu) cannot be linked to an Organization.”. **Browser version:** Safari 12.0.2 on MacOS Mojave 10.14.2 Upload screenshots below: ![21%20AM](https://us1.discourse-cdn.com/asana/original/3X/2/7/2708267241d00fa7c26bd669f3dc57ee6a531d9f.png) ---
**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\ **Post date:** [29 January 2019 18:04 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/2 "2019-01-29T18:04:49Z")
Hi @Alejandro_Lozano and so sorry for the trouble here! Our support team will be able to fix this for you; simply follow these [steps](https://forum.asana.com/t/how-do-i-contact-support/19057/7) to reach out to them! Again so sorry for the inconvenience! ---
**Author:** ![Alejandro\_Lozano](https://luna1.co/8d76cd.png) [@Alejandro\_Lozano](https://forum.asana.com/u/Alejandro_Lozano)\ **Post date:** [29 January 2019 18:18 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/3 "2019-01-29T18:18:58Z")
How do I reach out to the support team? The “follow these steps to reach out to them” link heads to [Empty tasks are now automatically removed - #22 by Hannah\_Taylor](https://forum.asana.com/t/empty-tasks-are-now-automatically-removed/37784/22), which isn’t relevant nor a way to contact support. Thanks for your help and time! ---
**Author:** ![Bastien\_Siebman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bastien_siebman/32/172354_2.png) [@Bastien\_Siebman](https://forum.asana.com/u/Bastien_Siebman)\ **Post date:** [30 January 2019 05:11 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/4 "2019-01-30T05:11:05Z")
Wrong link @Marie 🙂 Here you go Alejandro: Go to [Asana Support - Help Center • Asana](http://asana.com/support), into “Having Trouble With” and then below you will find a “Still can’t find an answer” button. ---
**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\ **Post date:** [30 January 2019 08:07 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/5 "2019-01-30T08:07:28Z")
Apologies for the confusion @Alejandro_Lozano and thanks for jumping in @Bastien_Siebman (I’ve corrected the link in my previous reply! ---
**Author:** ![Lahcim](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/lahcim/32/59096_2.png) [@Lahcim](https://forum.asana.com/u/Lahcim)\ **Post date:** [26 July 2020 12:03 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/6 "2020-07-26T12:03:33Z")
Hello @Marie, I’ve the same problem with converting workspace to organization and **I’m using email with G Suite**. I’ve send information to your support but didn’t get any answer for 4 days. Please let me know what to do… Thanks ! 🙂 P.S. @Alejandro_Lozano did you resolve your problem? ---
**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\ **Post date:** [27 July 2020 10:50 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/7 "2020-07-27T10:50:44Z")
HI @Lahcim and apologies for the delay in responding to you! I can confirm our support team has received your email and will be in touch shortly to help you resolve this! ---
**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\ **Post date:** [1 October 2020 15:20 UTC](https://forum.asana.com/t/cant-convert-workspace-to-organization-my-work-email-is-considered-personal-email-by-asana/40720/8 "2020-10-01T15:20:08Z")