Cant convert workspace to organisation


Our organisation currently has a few workspaces set up.

I’m trying to convert one of those workspaces into an organisation so that we can delete the other workspaces and re-create the tasks in those areas under new teams in organisations.

But when I try to convert, I get the “Add Work Email to Account” button.

My work email is already the email I use for our user accounts (It is a google apps for business domain)

I tried to add the work email again and “send the verification email” but nothing has arrived? (Been 30mins since I submitted)

Any ideas on how what’s going wrong and how I can make this change?



Further to the knowledgebase article on this;

Primary Org/Workspace: My Tasks in GM CLIENT Projects

Email domain:



You should contact the support:

Go to, into “Having Trouble With” and then below you will find a “Still can’t find an answer” button.

Asana Certified Pro, consultant, author and developer